Privacy Policy
This Privacy Policy explains how Sekeping Retreats and all its related properties collects, uses, and protects your personal information when you visit our website or make a booking with us. We are committed to handling personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.
1. Information We Collect
- Name, contact number, and email address
- IC or passport number and home address
- Booking details such as check-in and check-out dates
- Payment information such as payment reference or transaction details required to process your reservation
- Any information you provide when contacting us via email, contact form, or WhatsApp
2. How We Use Your Information
- To process and manage your booking
- To communicate with you regarding your reservation
- To respond to enquiries and customer service requests
- To improve our website and guest experience
- To comply with legal or regulatory requirements
3. Payment Information
Payments may be processed through trusted third-party providers. We do not store full credit card details on our servers.
4. Disclosure of Information
We do not sell, trade, or rent your personal information. Your information may be shared with trusted service providers such as payment processors, booking management systems, or website service providers only when necessary to operate our services or comply with legal obligations.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
6. Cookies
Our website may use cookies to enhance your browsing experience and improve website functionality. You may choose to disable cookies through your browser settings.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, to manage bookings, or to comply with legal requirements.
8. Your Rights
You may request access to your personal data or request correction if the information is inaccurate, incomplete, or outdated by contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.